Leader of the Brazilian e-commerce segment.
It had a high dependency on the post office (95% of deliveries)
High cost of postal services
Average term of 6.0 days
Only 20% of orders were delivered within 2 days
Threat from new competitors with more aggressive strategies in terms of delivery time;
They expected to make deliveries in a shorter time: 80% of deliveries within 48 hours;
The company had already designed a logistics network and carried out a BID process that had not achieved the expected goals

Review of the logistic model, mesh and enablers;
Review of the organizational structure, management model, governance and KPI's;
Definition of transport strategies for the network operation and contingency plan;
Mapping of lead time and cost deviations from the initial model.
Development and execution of the IDB (simulations of scenarios and negotiations with carriers);
Implementation and integration of the new model Application and monitoring of the integrated management program and support in the integration of transporters.

15% time reduction in delivery and reverse operations;
approx. 20% reduction in freight cost in delivery operations;
More than 70 carriers negotiated;
Structuring the company for sustainable growth within a highly competitive environment;
Reduction of dependence on the post office in the main regions;
Improvement in the quality of delivery controls and systematic monitoring of carriers.