Call center
Main results
Management:
Participation in COMEX / Restructuring of Direx.
Co-management of the IT area.
Reduction of more than 85% in high-impact IT incidents.
Review of the general organizational chart.
Financial:
Improved operational efficiency, positive impact of more than R$ 70 MM on results.
Contract renegotiations with an impact of approx. to BRL 20.0 MM in the result.
Review of organizational structures and implementation of the review of expenses from the activity-based view, impact greater than BRL 35.0 MM on the result.
Financial flow readjustment, debt profiling, success in lengthening short-term debt.
 
 
 
  
 