Implementation of a results culture (Results Meetings, New Income Statement Model with contribution margin, Implementation of cost centers, structuring and standardization of support materials and management indicators of the company's areas).
Corporate Governance (HR, Commercial and Financial Committees/Approval Levels / structuring of board meetings).
Structuring the MIS (“Management Information System”) to support the management and analysis of results.
Change of several executives and third parties due to lack of alignment with the new context of the company.
Call center cost reduction, RFP and migration to a new supplier (30% reduction in telephony cost).
Improvement of collection processes (reduction of offices, treatment of offers and fallen agreements, allocation of idle portfolios, disclosure of goals, rotation of portfolios).
Implementation of a new controllership model (structure / roles and responsibilities).